Audience Services Manager assumes control of "the front of the house" -- the space beginning at the theater gates/doors and extending from the foot of the stage to the back of the lawn. In this proactive and vigilant position, the Audience Services Manager is responsible for the smooth operation of the house before, during, and after ticketed orchestral and chamber music concerts at the Gerald R. Ford Amphitheater and the Donovan Pavilion.
PREPARING THE SPACE
Oversee collateral before and during concert (i.e. program books, inserts, etc.)
Complete a walk-through before gates open to make sure the theater is presentable, to Bravo! Vail standards, including all pavilion seats being clean
Make sure that any required signage is prepared and in place
Liaise with Foundation Staff
Liaise with production crew regarding ADA chairs for each concert
ENSURING HIGH-QUALITY AUDIENCE EXPERIENCES
Welcome the public to the theater and oversee general well-being of audience members
Educate and guide audiences on Bravo! Vail etiquette policies.
Troubleshoot and solve customer service issues
Act as key partner on medical and security issues.
Work with box office staff to remedy any ticketing issues.
Answer questions, listen to, and follow up on patrons' compliments and concerns, and make audience members feel welcome in general.
Interface with Development staff to provide excellent experiences for donors, which could include assistance as needed with the donor VIP parking lot or on-site donor events
ACT AS LIAISON TO THE BRAVO! VAIL GUILD
Clearly communicate Bravo! Vail policies to guild, and offer support on how/when to enforce such policies.
Act as staff liaison to the Bravo! Vail guild, offering information, support, and oversight
Attend and participate in all pre-show guild meetings
Communicate with merch table throughout evening to make sure inventory is stocked
Provide call sheets and general information to Guild, concessionaire, and venue staff
Make sure ushers have the physical resources they need (i.e. flashlights, etc.)
Intervene in any problematic Guild/Audience interactions, and offer feedback and suggestions to Guild members on how to handle such interactions.
OVERSEE SHOW TIMING
Attend weekly production meetings
Coordinates show start and any other issues from front to back of house
Coordinates show re-start during intermission
COMPLETES POST-SHOW RESPONSIBILTIES
Assist with an orderly and friendly theater clearing
Fill out concise report at the end of each concert to document and follow up on issues, large and small.
Skills & Experience:
Bachelor’s Degree in a related field
Customer Service, hospitality and volunteer coordination skills highly desired
Candidate must be highly organized, be a team player and have a professional demeanor
Excellent verbal and written communication skills required
This position is a seasonal (summer), part-time, and paid hourly
Candidates must be available for all 22 concerts at GRFA, 7 concerts at Donovan Pavilion, and 1 concert in Gypsum. Work times are mostly late-afternoon-evening and weekly morning staff meetings.
Additional Salary Information: Commensurate with experience
Hailed as one of the Top 10 "Can't Miss" Classical Musical Festivals in the US by NPR, Bravo! Vail is the only Festival in North America to host four world-renowned orchestras in a single season. In 2016, internationally acclaimed soloists join the New York Philharmonic, The Philadelphia Orchestra, the Dallas Symphony Orchestra, and the Academy of St Martin in the Fields featured in programs of th...e great classics, plus jazz and pops. Stellar chamber music artists, including members of resident orchestras, come together with musicians from our Young Professionals-in-Residence and Piano Fellows programs in an eclectic chamber music series.Bravo! Vail is a 501 (c) 3 Colorado non-profit organization, founded in 1987. It relies on the generous support of patrons and donors to maintain its status as one of the best music festivals in the world.
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