Position Summary The Director of Facilities Operations is responsible for facility operations of the historic Detroit Opera House as well as the Detroit Opera House Parking Center. Oversight includes functional activities of engineering, maintenance, security, parking services, valet, and building renovations & construction, as well as front of house operations, food & beverage services, and rental events. The Director of Facilities Operations is a key member of the MOT/DOH Leadership Team.
Direct the operations and resource management needed to manage the Opera House as Michigan’s premier venue, and the Parking Center as a top-quality resource for patrons.
Supervise building engineering and maintenance staff, including employed and contracted staff.
Work closely with leadership and the finance team to prepare annual facility operating, capital maintenance and upgrades budgets and track progress towards maintaining these budgets throughout each fiscal year.
Work successfully as part of a management team.
Work closely with leadership to establish and supervise operational systems for the facility, including safety procedures and technical training.
Negotiate vendor and service contracts for facility maintenance and other facility operations.
Oversee the completion of the Sky Deck project.
Manage facility preservation, restoration, maintenance, and upgrade projects.
Manage and coordinate front of house operations for all events, including volunteer ushers, food & beverage, and safety & security.
Ensure the highest level of quality experience for MOT’s patrons.
Oversee financial settlements for all cash operations (food & beverage, retail sales, parking center, facility rentals), observing and enforcing all financial controls established by the finance department at all times.
Oversee and manage facility rentals including sales, contracts, deposits, event planning and event execution.
Responsible for the development of proposed annual budgets (income and expenditures) and for monitoring progress.
Ensure compliance with all city, state, and federal laws, rules, and regulations in accordance with the operation of an entertainment venue, retail space, parking center, and liquor license.
Work collaboratively and strategically with the President, Artistic Director, Patron Services team members, MOT staff, volunteers and others on projects, events and activities.
Perform other duties as assigned that support MOT’s overall objectives.
Bachelor’s Degree or equivalent combination of education and experience required.
Five or more years of experience managing arts-related public building operations and/or entertainment venues, including staff supervisor experience.
Work experience in capital project management preferred. Responsibility for historic facilities preferred.
Advanced knowledge of federal, state, and local regulations governing the operation of public facilities.
Prior experience in overseeing front of house and food & beverage operations required.
The ability to deliver customer service that exceeds the customer’s expectations.
The ability to work a flexible schedule including evenings, weekends, and some holidays.
Demonstrate strong interpersonal and communication skills to successfully interact with diverse groups of people and multiple constituencies.
The ability to resolve conflicts with the utmost regard for all parties and positive outcomes.
Demonstrate strong organizational skills with a strong attention to detail.
Obtain and maintain active First Aid, CPR and AED certification.
Demonstrate proficiency in use of Microsoft Word, Excel, PowerPoint, report writing systems, database management.
Demonstrate independent, mature judgment; convey a professional image and attitude.
The ability to formulate and execute plans efficiently and effectively.
Fluency with financial reporting, budgeting and reconciliation.
Experience working successfully in a team environment.
The ability to work under pressure and meet deadlines effectively and with grace.
A capacity to solve problems with strong strategic, organizational and management abilities.
Excellent communications skills.
The ability to influence decisions through tact, diplomacy and proven relationship building skills.
An interest in and a dedication to promoting all aspects of MOT’s programs and DOH’s public operations.
Michigan Opera Theatre (MOT) is one of Michigan’s preeminent performing arts institutions, a statewide cultural resource, and one of the nation’s leading professional opera companies. MOT is also a major presenter of well-known international ballet and modern dance, and of educational programming. A year-round venue for more than 370 events annually, MOT plays host to a wide variety of communit...y gatherings, activities, and special events.MOT is among a select few companies nationwide to own its theatre. The 2,700-seat Detroit Opera House is home to opera productions and presentations of dance and theatre. An additional operating unit, the Opera House Parking Center, not only provides an important service to patrons but is also a significant revenue source for MOT.Michigan Opera Theatre today is a vibrant and robust company that boasts 15,000 subscribers to its opera and dance presentations. The 2015-16 Opera Season includes four main-stage performances of four productions: La Bohème, The Passenger, Macbeth, and The Magic Flute. The Company has been hailed for its adventuresome programming of important works such as Weinberg’s The Passenger and has been awarded major funding in support of its commitment to new work and regional programming. All opera productions are broadcast live.The recent creation of the Resident Artist Studio program again places MOT among a select number of U.S. opera companies that nurture a new generation of professional artists. Promising young singers join well-established artists in both traditional repertoire and new work.Partnerships and community collaborations have also become a hallmark of the Company’s recent efforts. A 2015 production of Rodriguez’ Frida was a ground-breaking collaboration with the Macomb Center for the Performing Arts, marking the first time the Company performed outside the Opera House and drawing dozens other partners from the broader community, including the Detroit Institute of Arts. Over the past two years, the MOT has developed partnerships with other leading arts organizations in the Southeastern region of Michigan, including the University of Michigan’s University Musical Society where a three-year initiative in dance is currently underway.Michigan Opera Theatre is governed by a 50-member Board of Directors and includes a professional orchestra, chorus, and children’s chorus. The artistic, administrative, production, and facilities staff include more than 150 full and part-time employees. The annual operating budget is $12 million.
Americans for the Arts serves, advances, and leads the network of organizations and individuals who cultivate, promote, sustain, and support the arts in America. Founded in 1960, Americans for the Arts is the nation's leading nonprofit organization for advancing the arts and arts education.