Job DescriptionWhat will I be doing?As a Bilingual Sales Gallery Associate you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:Sales Gallery Associates greet guests professionally and courteously in order to set a positive environment for the Sales Executive.
They are responsible for updating the system with tour information and assigning guests to Sales Executive according to the day's rotation.
They are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction.Verify accuracy of invitation and attendance of guests for the Sales Executive.Identifies and contacts the Sale Executive and Manager on point.Provides the SE with general information regarding the tour guest.Assigns sales presentation tables for SE by tour guest count and age of children.Accountable for inputting information for paperwork and on system timely and accurately. Maintains the SE rotation software accurately.Directs incoming telephone calls to the proper recipient.Prepare gifting receipts and gift vouchers.Assist in opening and closing of the Sales Gallery.Assist with other Support Services programs as needed.Responsible for presentation as well as preparing and maintaining the pantry, self-service and guest seating areas.Responsible and liable for gift banks at assigned locations average value $41,000 & maintaining accuracy and balancing during shift.Accurate and timely reporting of exception tour information processingMaintaining the integrity of the tour rules and rotation.Participation in skills assessments for training and development will be mandatory.What are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
At the core of our company’s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:High School diploma/GED.Must have excellent verbal, written, and interpersonal communications skills.Must have a flexible schedule to work evening, weekends, and holidays.Proficient with Microsoft Office.At least one year of previous experience in a customer service related position.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Associates degree helpful.Japanese/English speaking helpful. QualificationsWhat will it be like to be a Team Member with Hilton Grand Vacations?There’s something truly unique about Hilton Grand Vacations.
The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work.
Our Team Members are the driving force behind these efforts.
It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations.
Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.