Company Name:



Altamonte Springs, FL

Approximate Salary:

Not Specified

Job Category:


June 25, 2018

Macys Altamonte Furniture, Altamonte Springs, FL: Furniture Gallery Sales Manager


Job Title: Furniture Gallery Sales Manager


As a Furniture Gallery Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. You will manage all activities related to selling, service and presenting a clean, neat and organized shopping environment for our customers. With training, coaching and development, a team of Associates will grow following your leadership.

Key Accountabilities:


* Drive and exceed sales goals by executing My Macy's initiatives

* Lead the push toward selling through coaching and recognition

* Improve customer experience, work with Associates to reduce customer return rate and improve customer satisfaction

* Identify best sellers and key items and communicate merchandise needs to optimize the My Macy's initiative

* Ensure accuracy of promotional sets; communicate advertising and sale information to Associates

* Partner with District team to plan and execute floor moves, merchandise placement and sales set-up

* Ensure merchandising presentation meets Company standards; adhere to all local and state regulatory requirements on pricing/signing accuracy

* Actively participate and encourage staff to promote the WorryNoMore Program

* Ensure consistent attendance among staff and compliance during weekend hours

* Motivate Associates to solicit Star Reward applications by reinforcing the benefits of new accounts

* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented by team


* Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

* Review&utilize Big Ticket Scorecard monthly; coach Associates, provide recognition, develop and communicate strategies to improve results

* Train, motivate and develop selling staff to reach their fullest potential and to maximize business opportunities

* Review promotional calendar to ensure optimum sales floor coverage for key events

* Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

* Ensure exemplary service and selling capability is delivered by Selling Staff; role modeling selling and service skills to influence positive performance among others


* Recruit, select and hire service-minded Sales Associates, build a bench for future advancements&promotions

* Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires

* Engage in Macy's recognition program; reward Associates with recognition cards

* Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction

* Utilize review process as a tool for Associate talent development, promotion and advancement; utilize scorecard for coaching opportunities

* Monitor and address performance issues on a timely basis

* Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

* Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:

* A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment

* Ability to empower and develop a team

* Ability to collaborate and function as a member of a team

* Ability to execute plans and strategies

* Strong leadership, interpersonal and communication skills

* Strong organizational skills and the ability to adapt quickly to changing priorities

* Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

* Commitment to exemplifying the highest integrity and professional business standards

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at anytime. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


Company Name:



Altamonte Springs, FL

Approximate Salary:

Not Specified


June 25, 2018

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