25919BRPosition Title:Art Gallery ConciergeJob Overview:You will be an integral member of our Art Gallery that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their purchase and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.Req ID:25919BRCity:Big SurEssential Functions:
+ Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf
+ Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area
+ Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
+ Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests?? needs are being met
+ Have an impeccable eye for detail to ensure accuracy and efficiency
+ Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it??s also a lot of fun!
+ Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
+ People Person. The best part of serving others is creating guest experiences that go beyond the expected.
+ Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing
+ A qualified applicant is a ??people person? who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Job Type:Part Time Property:Ventana Big Sur Area of Interest:Rooms& Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels& Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you??re an experienced traveler, we invite you to join our family.Property Introduction:Ventana Big Sur, an Alila Resort, is an iconic resort in the heart of the California Central Coast??s rugged landscape, perched at the edge of the continent overlooking the majestic Pacific coastline. Set among 160 acres of rolling meadows, towering redwoods and Pacific Ocean views, the intimate resort features 59 guest rooms, suites and villas, Spa Alila, two pools with outdoor Japanese hot baths, The Sur House restaurant, Social House, Glass House Gallery and 12,000 square feet of event and meeting space surrounded by the stunning beauty of Big Sur. Complimentary guest experiences include daily guided walks through the serene landscape, yoga, Tai Chi and Pilates classes, s??mores and wine and cheese tastings. Guests can enjoy mind-body-soul experiences through the resort??s Alila Experience Program while the new Redwood Canyon Glampsites offer a rustic-luxury twist on traditional camping in the resort??s redwood forest.State:CaliforniaType of Position:Hourly PositionBrand:Alila Resorts